Employee Experiences

Ben's story

Payments Management Analyst
“It’s rewarding to work with different areas of the business."

I work in a team that manages customer payments and mortgage redemptions.

Every day is different for me. I run bank statements to allocate payments to the right account, I also help with customer calls and the occasional complaint query.  If we can’t do what the customer is asking for, we make sure we are doing everything we can and provide an explanation to the customer.

About me… I love spending time with my fiancé and 5-year-old son, watching films and going to the park.