Following the government’s announcement on 23rd March mandating that people stay at home other than for essential activities, there is now significant disruption to property valuation services with some suppliers withdrawing their services.

Having anticipated this, we are working on a solution which we hope will be available shortly. However this means we are unable to progress existing and new applications above 70% LTV without a valuation and these cases will no longer be accepted. New and existing applications below 70% LTV and without a valuation will remain in our pipeline until we can obtain an appropriate valuation. The valuations solution we are exploring will not be suitable for our full product range and so, to be fair to you and your customers, we have now also withdrawn those further products that we expect will still require a physical valuation, such as New Build. This is in addition to the removal of all BTL and Residential products above 70% LTV.

Apologies for the disruption this will cause to you and your clients, please bear with us and we will communicate more around our new valuations process as soon as it is ready.

On behalf of Kensington Mortgages we would like to inform you of our ongoing assessment and response to the COVID-19 health emergency, and to reassure you that we are operating business as usual.

To help alleviate any concerns you may have about how Covid-19 may impact your cases with us and the impact on your clients, we have developed some frequently asked questions, which we hope will help provide the reassurance you may be looking for.


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Kensington and Kensington Mortgages are trading names of Kensington Mortgage Company Limited (registered in England & Wales No. 3049877), which has its registered office address at: Ascot House, Maidenhead Office Park, Maidenhead SL6 3QQ.

Kensington Mortgage Company Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference No. 310336). Some investment mortgage contracts are not regulated by the Financial Conduct Authority.