Employee Experiences

Tracy's story

Customer Service Agent
“I love talking to our customers, it’s so great to be able to resolve queries that results in a happy customer!”

I help customers when they call with various queries and questions relating to their mortgage. 

I always listen to the customer, to understand what the query is to find the best resolution.   Being part of a team that supports each other and shares knowledge and experience to get to the right outcome for the customer, is so rewarding.

About me… If I could meet one person (alive or dead), it would have to be my nan who passed away, sharing a cuppa and a cake again would be amazing.