Do you think you're a mortgage prisoner? We've put together some frequently asked questions to help you understand more.
No, the affordability assessment used when you took out your mortgage was under the same stricter rules used today. It is likely you are struggling to re-mortgage because of a change in your circumstances, for example, your income might be lower or perhaps your outgoings have increased.
No, mortgage lenders can only help those who are up to date with all their mortgage payments and have been for the last 12 months.
If you are struggling with your mortgage payments, please contact us on 0333 300 0920 Monday to Friday between 9am and 5:30pm, so we can be sure we are providing you with the right support. You can also get free impartial advice from an independent organisation or charity.
Visit MoneyHelper, formally The Money Advice Service, and complete their eligibility tool. MoneyHelper also offer the option of a webchat via their site or you can call them on 0800 138 1677.
No, criteria will vary from mortgage lender to mortgage lender, which is why it is helpful to speak to an independent mortgage adviser who has access to a range of different mortgage lenders. Visit www.unbiased.co.uk for a list of mortgage advisers.