QUESTIONS ABOUT THE EKO CASHBACK MORTGAGE

Do you have an eKo Cashback Mortgage? We’ve put together some FAQ's to provide the answers to any questions you have.

How can I find a copy of my Energy Performance Certificate (EPC)?
For properties in England, Wales and Northern Ireland, you can find a copy of your EPC online at www.epcregister.com using your postcode or unique reference number. For properties in Scotland, please visit www.scottishepcregister.org.uk.
What happens if the home I’m remortgaging or buying doesn’t have an EPC?

In that case, you’ll need to have a new EPC assessment undertaken to determine the home’s current energy performance rating. For properties in England, Wales and Northern Ireland, you can find an assessor by visiting www.epcregister.com or www.localsurveyorsdirect.co.uk. For properties in Scotland, please visit www.scottishepcregister.org.uk

What happens if the property’s existing EPC has expired?

You will need to have a new EPC assessment undertaken to determine the home’s current energy performance rating. For properties in England, Wales and Northern Ireland, you can find an assessor by visiting www.epcregister.com or  www.localsurveyorsdirect.co.uk

For properties in Scotland, please visit www.scottishepcregister.org.uk

How much will an EPC assessment cost?

The cost for an EPC assessment can vary depending on who the assessment company is and which area you live in. For properties in England, Wales and Northern Ireland, if you visit www.epcregister.com or  www.localsurveyorsdirect.co.uk you’ll be able to find an assessor. For properties in Scotland, please visit www.scottishepcregister.org.uk. When you contact your chosen assessor they will give you a cost.

Why do I need to supply you with a new EPC rating?

We’ll need to see what your EPC rating is before and after you make any home improvements that improve your energy efficiency SAP points so that we can verify that you have achieved an increase of 10 points. For example, if the SAP points shown on your EPC are 55 before you make any home improvements and your new EPC shows that they have increased to 65 after the improvements we will be able to verify that you have increased your SAP points by the required amount.

What kind of home improvements can help me increase my SAP points?
You will find recommended energy efficiency improvements for the property on your existing EPC and the number of SAP points each measure accumulates.
I’m thinking about having solar panels fitted to my roof; is there anything I need to consider and do I need to ask your permission first?

If you plan to purchase solar panels outright and your property is freehold, you do not need to request consent from us.  However, if you would like to enter into a lease agreement with a solar panel firm you must request consent. Before we can give you consent to proceed, we will need confirmation that your request meets several requirements including, but not limited to, that your property is freehold and that the installation firm you plan to use is accredited by the Microgeneration Certification Scheme (MCS). 

Will I need a solicitor to review the solar panel lease agreement?

Yes. We will need you to instruct a solicitor (following completion and at your own expense) who is willing to act on behalf of you and Kensington. The solicitor will need to review the lease agreement and confirm that our minimum requirements for consent have been met.

What happens if the recommended energy efficiency improvements on my EPC don’t add up to 10 SAP points?

In this case, we would recommend you talk to your broker as another Kensington mortgage may be more suitable for you.

Where do I send my new EPC?
Once you have completed your energy efficient home improvements and have a new EPC, you can send it to us by email at generalenquiries@kensingtonmortgages.co.uk or by post at Kensington Mortgages, Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ.
Is there a time limit for me to carry out the home improvements and send my new EPC to you?

Yes, you have 12 months from the date of your mortgage completion to make any home improvements and send a new EPC to us.

How long will it take for you to verify my SAP points increase?

We ask that you allow 28 days for us to verify your SAP points increase. 

What happens after I have submitted my new EPC to you?

We’ll write to you to let you know the outcome of the review of your new EPC and SAP points.

How long after you have verified my SAP points increase will it take for me to be paid the cashback?

We’ll pay the £1,000 cashback into the bank account your active Direct Debit is collected from within 5-10 working days. 

Are there any instances where I won’t be paid my cashback?

To be eligible for your cashback, you must make your claim within 12 months of completion and your mortgage account will need to be up to date, with all monthly payments having been made on time and in full.  You will also need to have an active Direct Debit in place. 

What happens if my SAP points increase isn’t verified?

If we are unable to verify your SAP points increase we will write to you and let you know the reason why.

If you can’t verify my points increase, will I have another opportunity to increase them?

If you are still within 12 months of the completion date of your mortgage, you can make another application. 

Please be aware mortgages are secured against your home and your home may be repossessed if you do not keep up repayments on your mortgage.