We understand these are challenging times and that you, or someone you know, may already be affected by the Covid-19 health emergency. We are keen to speak to all our customers who are concerned about their ability to meet their mortgage payments.
We want to assure you that we are doing everything we can to help our customers as quickly as possible, but we need to speak to those in the most vulnerable positions first so we would ask you to think about how urgent your call is before making it.
If you have taken a payment holiday with us we will be in contact with you before this ends to understand your specific circumstances and to discuss what happens next. If you are able to restart payments in full or in part this is likely to be in your best interest as it will reduce the cost of your mortgage. If you are unable to restart payments, support will be provided to you – we will discuss the options with you.
To help alleviate any additional concerns you may have about how Covid-19 may impact your ability to pay your mortgage today or in the future, we have developed some frequently asked questions, which we hope will help provide the reassurance you may be looking for.