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We really want to get it right first time, but sometimes we don’t. If we haven’t met your expectations, please talk to us, we will listen to your concerns and look into what happened.
Our intention is to always resolve your complaint immediately, but if we need more information it may take a little longer.
Our full complaints procedure is available to view here.
Maidenhead Office Park
We are unable to reply directly to your email and will respond to all emails in writing.
We know we don’t always get it right, but we’re committed to resolving things when they do go wrong.
If you’re concerned about how your PPI (Personal Protection Insurance) policy was sold, please visit our PPI complaints page.