Complaints publication report

Our latest Complaints publication report

Firm Name: Kensington Mortgage Company Limited
Group (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st July 2023 – 31st December 2023
Brands/trading names covered: Kensington, Kensington Mortgage Company, Kensington Mortgages, KMC, New Street, New Street Mortgages, Acenden

KMC Website Publication
No of complaints opened by volume of business
Product/Service GroupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Banking and Credit cardsN/AN/AN/AN/AN/AN/AN/AN/A
Home Finance15.98N/A1,101
26.60%71.38%33.80%Disputes over sums / charges
Insurance and pure protectionN/AN/AN/AN/AN/AN/AN/AN/A
Decumulation and pensions N/AN/AN/AN/AN/AN/AN/AN/A
Credit relatedN/AN/AN/AN/AN/AN/AN/AN/A
Claims managementN/AN/AN/AN/AN/AN/AN/AN/A