Our latest Complaints publication report
Firm Name: Kensington Mortgage Company Limited
Group (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st January 2025 – 30th June 2025
Brands/trading names covered: Kensington, Kensington Mortgage Company, Kensington Mortgages, KMC, New Street, New Street Mortgages, Acenden
| No of complaints opened by volume of business | ||||||||
|---|---|---|---|---|---|---|---|---|
| Product/Service Grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Banking and Credit cards | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Home Finance | 14.57 | N/A | 919 | 894 | 34.45% | 64.65% | 30.09% | Errors / Not following instructions |
| Insurance and pure protection | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Decumulation and pensions | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Investments | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Credit related | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Claims management | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |