A payment holiday was introduced by the Government at the start of the Covid Pandemic to support you if you were directly impacted and would financially struggle. Whilst it was called a payment holiday, it was a way to defer your monthly payment until a later date, but you still owe the money, so those payments would be payable in the future. During a payment holiday your account was still charged interest, so the longer the payment holiday you took, the greater the increase in the interest you would pay over the life of your mortgage.
Payment holidays were granted for a maximum of six months, up to three months at a time, and had to be requested by 31 March 2021. All payment holidays had to an end by 31 July 2021.
Please call our team if you think you will struggle to restart your monthly mortgage payments when your payment holiday comes to an end. We have a range of additional support options available including, where appropriate, a temporary suspension of your monthly payment or a bespoke payment plan. These options will be discussed with you in full, including the impact of these options on your credit file.
A payment holiday meant that you will not have had to pay your monthly mortgage payment for an agreed period; the monthly payment was deferred to a later date. However, you still owe the money and interest continued to accrue whilst the deferred payments remain unpaid. The original total cost of your mortgage also increased as you have not paid your monthly payments on schedule which meant your overall mortgage balance did not decrease as expected.
Whilst a payment holiday that was agreed up to the 31 July 2021 would not impact your credit score, it may have impacted your ability to borrow in the future. Some lenders may take account of the payment holiday when considering mortgage applications or requests for further borrowing.
The last date you could apply for a payment holiday was 31 March 2021, and the payment holiday had to end by 31 July 2021.
If you are struggling to pay your monthly payments, please contact us. Our team will ask you a range of questions about your financial circumstances and look at the options we have available that best suit your situation. We have a range of additional support options available including, where appropriate, a temporary suspension of your monthly payment or a bespoke payment plan. These options will be discussed with you in full, including the impact of these options on your credit file.
We would have reviewed your circumstances at the time to find the best option. For example, we may have considered:
If we agreed a payment holiday with you because of the Covid-19 pandemic before the 31 July 2021, then we will have continued to report your mortgage account in the same position it was at the point the payment holiday was agreed.
Whilst the payment holiday on your mortgage will not affect your credit record, financial services firms may consider information other than your credit record when deciding whether they will provide you with credit. As a result, the payment holiday could affect your ability to get a new mortgage or take out other forms of borrowing in future, for example car finance or credit cards.
Yes. If Buy to Let customers and their tenants were impacted by Covid-19, a payment holiday would have been an option available up to the 31 March 2021. Payment holidays were provided on the understanding that this relief was passed on to impacted tenants.
Where we became aware that the benefit of the payment holiday was not being passed on to impacted tenants, we may have withdrawn the payment holiday.
We will contact you before your payment holiday ends with an option to get you back on track with your mortgage payments. This could include:
If you are still unable to pay your mortgage when your payment holiday comes to an end, we will discuss other options with you, including, where appropriate, a temporary suspension of your monthly payments.
Please call us if you have been unable to make your monthly payment or are worried that you may not be able to afford your next payment. Our team are here to help you and will be able to talk to you about a range of support options available to you.
We always consider repossession action to be the last resort, but it is important that you speak to us as soon as possible. Our team will ask you a range of questions about your financial circumstances and look at the options we have available that best suit your situation. We have a range of additional support options available including, where appropriate, a temporary suspension of your monthly payment, a temporary switch to interest only, or a bespoke payment plan.
Should you feel that remaining in the property is not right for you and may be causing you financial distress and you would like to discuss how to resolve the position, we can help and would encourage you to contact us on 0333 300 0939.
No. We are temporarily waiving arrears management fees for all customers.
Questions for our customers already struggling with payment arrears
Helping you deal with broader financial issues
During this particularly difficult period, you may have financial worries that concern more than just your mortgage payments.
There are independent charities and services that can help you work through your financial situation, identify which are your priority debts and help you liaise with all your creditors.
The FCA have put together information for consumers on dealing with financial difficulties during the coronavirus pandemic. It also includes resources on how you can work out your budget.
The Money Advice Service have put together their guidance on how to deal with or put off any of the financial effects you might be suffering from due to the coronavirus outbreak.
Independent Support and Advice
Talking to someone impartial can really help. We've put together a list of a range of different organisations that are there to support you.
If you’d like to know more about one of our specialist mortgages, have a chat to your mortgage adviser who will be able to give you our latest rates and answer any questions you may have.
We've teamed up with Like Mortgage Advice, a specialist mortgage adviser who can advise you FEE FREE on Kensington products and guide you through the application process.
Like Mortgage Advice Limited is an appointed representative of Hawke Financial Services LLP, who are authorised and regulated by the Financial Conduct Authority (FCA Register No. 478284).
You can contact them by visiting Like Mortgage Advice or call on 020 3827 8940 (Mon-Fri 9am - 5:30pm).
If you'd prefer to find your own mortgage adviser, you can visit Unbiased.co.uk where you'll find a list of advisers you can choose from.
In certain circumstances, you can apply for a mortgage or make changes without taking professional advice; this is known as "execution only". Please bear in mind, that you will need to be familiar with the details of the mortgage and any changes you wish to make.
There are a limited set of circumstances under which we currently offer an “execution only” process, for example, if you wanted to make a change to your existing mortgage via our contract variations team. However, we would encourage you to seek financial advice before making any changes to your mortgage.
Please note, we are unable to accept a new application on an “execution only” basis, as all new applications need to be submitted to us through a mortgage adviser.
Providing these details are held with the original deeds, we can supply copies of plans and boundaries upon receipt of a formal written request. If we don’t hold the information you require, we will provide you with the appropriate contact details for HM Land Registry, who may be able to help.
The Money Advice Service is a free, unbiased and independent source of information on all aspects of money management and is available to all.
If your account is operating on an interest-only basis, you will only be paying the interest due each month and your overall balance will not reduce.
To find out what interest rate your mortgage is linked to, check your mortgage offer documents.
If you have a tracker mortgage that is linked to Bank of England Base Rate, then the rate that you are charged will reflect variations in this.
We apply changes in the interest rate from the date the change becomes effective, the effective date of the most recent change is shown above. If a change affects you, it will be reflected in your next contractual monthly instalment after the change.
*This rate applies to mortgages acquired from Money Partners Limited
**This rate applies to mortgages acquired from GE Money Home Lending Limited
***This rate applies to mortgages taken out with Kensington Mortgage Company Limited, which were acquired by Oakwood Homeloans Limited and then transferred back to Kensington Mortgage Company Limited
****This rate applies to mortgages taken out with Money Partners Limited, which were acquired by Kensington Mortgage Company Limited then Oakwood Homeloans Limited and then transferred back to Kensington Mortgage Company Limited
Your interest calculation will depend on your mortgage product. Please refer to your mortgage offer for more details.
You can find our current fees and charges in our Tariff of Mortgage Charges.
LIBOR Transition: Your Questions Answered
We will be transitioning customers who have a LIBOR linked mortgage product to a new reference rate. We are currently reviewing the options available to make sure that at the point of switching, the new reference rate is no higher than it would have been if LIBOR was still the reference rate. There is no need to contact us, if you are impacted by this change you will receive more detail in writing.
The London Interbank Offered Rate (LIBOR) will not be available for use by mortgage lenders by December 2021 so we will not be able to use this rate to track mortgage rates against.
It is expected that LIBOR will not be available after December 2021 so the change will be made prior to this date. You will be notified at least one month in advance of the change.
We are in the process of making a decision on which rate you will be moved to. We will let you know at least 1 month prior to the switch which rate you will be moved to.
At the point of replacement, the rate we move you to will be no higher than the variable rate applicable to your mortgage immediately before the switch.
Like LIBOR any rate is subject to change in line with the market conditions. You will continue to receive notification of any changes to your interest rate and the impact this has on your monthly payment as normal.
No, your fixed rate period will continue as per the terms and conditions of your mortgage. If your fixed rate ends after we have moved your account to the new rate you will track against that new rate at the end of the fixed rate period. If your fixed rate ends before the switch you will move to LIBOR until we make the switch to the new rate.
No, as detailed above we will be moving your mortgage to the rate we feel is the most appropriate.
Changes will only be made where necessary, and only in relation to your interest rate. You will be provided with full details of any changes effecting your terms and conditions when they become available.
No, you do not need to do anything now.
If you wish to change the term of your mortgage, please contact our Customer Services team to discuss this. We are always happy to hear from you and discuss your options.
Please contact our Customer Services team to discuss. We may only be able to help in certain circumstances and you will need to meet certain eligibility criteria.
Yes you can. If your name has changed due to marriage, we’ll need a copy of the marriage certificate (original or certified) along with new and old signatures for verification purposes. If the marriage was outside the UK, we will need you to obtain an apostille certificate (original or certified) and supply this along with the above. If your name has changed due to divorce, we’ll need a copy of the decree absolute (original or certified) along with new & old signatures for verification purposes. There are no charges involved in this process.
It might be possible for you to convert from an Interest-Only to a Capital and Repayment mortgage. Please contact us to discuss your options.
Yes, but we will need a letter of authority from you first. If you have any queries, please get in touch.
If you would like to change your payment date, please contact us to discuss this further.
The easiest way to ensure your mortgage payment reaches us on time is to pay by Direct Debit. It is also possible to make payments using either a debit card, standing order or internet banking. If you are unsure about what payment methods are available, please contact us. Please note that we’re unable to process payments via credit card. For more information visit ‘Ways to pay your mortgage’.
The money used to make regular mortgage payments must come from a person named on the mortgage. It is therefore essential that the Direct Debit is in the name of a mortgage holder, and not a third party.
Over-payments are permitted but with specific conditions attached. These can include minimum and maximum amounts and Early Repayment Charges. Please refer to your mortgage conditions for full details.
Quoting your mortgage account number as a payment reference will help us process your payment faster. If you don’t, there is a risk of the payment not reaching your mortgage account. Additional interest will be incurred if your payment is received after the date it is due.
If you are having trouble paying your mortgage, please contact us, sooner rather than later, so we can better understand your situation and do what we can to help.
There are several sources of free independent financial advice, including organisations specialising in debt management.
Taking your mortgage with you to another property is known as “porting”. We have a limited number of products where porting can be considered. Please refer to your mortgage conditions to see if porting is available on your mortgage.
Unfortunately, we do not currently offer further advances.
If your property was purchased with a residential mortgage, in certain circumstances, we may consent to letting. If you would like us to assess a letting application, please write to us.
If we agree to your request, your interest rate may increase, and you will incur an additional fee for us to carry out the assessment.
Please refer to your official mortgage offer document. The section entitled 'What happens if you do not want this mortgage anymore' provides full details.
In this situation, the charges will be waived.
We do accept cheques. However, in the event of the account being charged daily interest, an additional 5 days will have to be charged to allow time for the cheque to clear.
You’ll need to approach your own bank with the account details shown on your redemption statement. Your bank will then forward the funds to us.
The accompanying notes to the redemption statement provide advice on the validity period and the circumstances in which you can add additional interest.
There may be Early Repayment Charges applicable upon redemption of your mortgage. You can find this information in your mortgage offer document.
Upon redemption, fees are applied for administration and release of deeds These fees can be found in your mortgage offer document. Please note, all applicable fees can be viewed in full when you request a full and final redemption statement by contacting our customer services team.
These are predicted costs provided to us by the external solicitors acting on our behalf. They are overestimated to cover any works that may be undertaken within that month to redeem your account. If no further work is undertaken at the time the account is redeemed, this amount is refunded back to you.
Your maximum Lump Sum Overpayment (LSO) depends on the original mortgage or credit agreement. In addition, we may need to request evidence of the source(s) of funds. Please call our customer services team for more information.
Buildings insurance is designed to cover the rebuilding cost should your home suffer any damage to its structure. Damage could be caused by a variety of different factors, including fire, burst pipes, water damage and vandalism, whilst some policies may also cover accidental damage. As well as the structure, buildings insurance may cover permanent fixtures and fittings.
Having the right buildings insurance cover in place is of vital importance as it should cover the cost to rebuild the main elements of your property, including walls, floors, ceiling, roof, windows and doors. Garages and other outdoor buildings can also be included.
Each year, the Association of British Insurers produces guidelines on rebuilding costs. It is worth referring to these when taking out or renewing building insurance to help you assess the cover you need.
Yes. It is a condition of your mortgage that you have adequate buildings insurance for your property. Details of your policy must be provided, if requested.
Adequate buildings insurance must be in place at all times and meet the following minimum requirements:
Before making any decisions regarding your insurance needs, we suggest that you seek independent advice from an FCA authorised insurance broker or intermediary. They will be able to recommend the level of insurance needed to protect your property fully.
Having adequate buildings insurance is a condition of your mortgage, so not having a policy in place means you will be in breach of your contract and could therefore be putting your mortgage – and your home – at risk. It remains your responsibility to insure your property. We will remind you of this obligation, annually, when we issue your Mortgage Account Statement.
LIO is a buildings insurance policy solely for the lender. LIO is arranged in the event of you failing to provide requested evidence of buildings insurance cover on the property. This policy only insures us and protects our financial interest in the property. It does not provide you with any cover for rebuilding costs. You should therefore not rely upon LIO insurance for insuring your property; you must always arrange your own buildings insurance.
It is not a requirement of your mortgage conditions to insure the contents of your property. However, as a buildings-only insurance policy will not cover personal possessions, furniture or household goods that are not permanent fixtures, you may want to do so. If you have any questions or want to understand what cover is right for you, speak to an insurance broker or intermediary.
When your mortgage first completed, you would have provided details of your own buildings insurance. We do not require you to provide evidence of insurance every year. However, under the terms and conditions of your mortgage we have the right to request evidence of buildings insurance at any time during the life of the mortgage. It’s important, therefore, that you ensure adequate buildings insurance cover remains in place throughout the life of your mortgage. In addition to breaching the terms and conditions of your mortgage, failure to maintain adequate buildings insurance will leave you financially unprotected in the event that your building is damaged or destroyed.
If we ask you to provide evidence of buildings insurance, you should provide a photocopy of the insurance schedule by post, e-mail or fax (see contact details below). Please do not send your original insurance schedule to us – you should keep this in a safe place.
Kensington Mortgage Company Limited
Maidenhead Office Park,
Telephone: 0333 300 0921
Fax: 0333 300 0923
We’re available Monday to Friday, 9.00am – 5.30pm