We're here to help. Here are some of the questions that are most frequently asked by our customers.
Simply click on the relevant heading to find answers to your questions, or our team are here to help if you need more information.
LIBOR Transition: Your Questions Answered
LIBOR (the London Interbank Offered Rate) was discontinued at the end of 2021 which made it necessary to transition customers who had a LIBOR linked mortgage to a new reference rate. You would have received letters from us if this change impacted your mortgage.
Questions for our customers already struggling with payment arrears
Helping you deal with broader financial issues
During this particularly difficult period, you may have financial worries that concern more than just your mortgage payments.
There are independent charities and services that can help you work through your financial situation, identify which are your priority debts and help you liaise with all your creditors.
The FCA have put together information for consumers on dealing with financial difficulties during the coronavirus pandemic. It also includes resources on how you can work out your budget.
View the FCA Guidance for Consumers
MoneyHelper have put together their guidance on how to deal with or put off any of the financial effects you might be suffering from due to the coronavirus outbreak and the rising cost of living.
Independent Support and Advice
Talking to someone impartial can really help. We've put together a list of a range of different organisations that are there to support you.