If you’re worried about your ability to pay or have fallen behind, it’s important you talk to us as we want to help.
We are committed to working with you to find a mutually acceptable solution. We promise to listen and consider your personal circumstances.
Don’t struggle alone when you can speak to someone who wants to help you. Advice is available online, over the phone or face to face.
Debt can often seem overwhelming. It’s vital you take action as soon as you know you are struggling to maintain your payments.
It’s vital you take action as soon as you know you are struggling.
Think about your finances as a whole; do you have several debts you are trying to manage, does it feel unmanageable? It’s important you prioritise your debts in order of the consequences of non-payment.
Priority debts are those that have the most serious consequences if you continuously miss payment; they aren’t always the largest debts or those with the highest interest rate, but could lead to imprisonment, the loss of essential services for living or your home. These could include, in no particular order:
Non-priority debts are those where the outcome of failing to pay is often less serious. For example you cannot be imprisoned and you won’t lose your home, but your creditor may eventually take you to court. These could include, in no particular order:
If trying to make sense of your financial situation feels overwhelming or you need more support, speak to someone. You are not alone; a debt adviser at an organisation that offers free independent financial advice speaks to people in similar situations every day.
It’s important you prioritise your debts in order of the consequences of non-payment.
Don’t ignore your situation; it’s never too late to seek advice and try and to get your finances back on track. If you’re struggling to pay your mortgage and your payment arrears feel out of control, it’s important you talk to us.
We always consider repossession to be the last resort and will work with you to understand your circumstances and try to come to a mutually agreeable payment arrangement. However, if you are in serious mortgage arrears we may need to apply to the court for a possession order. This means we would be able to sell your property to recover the debt secured against the property.
A possession claim explained...
It’s never too late to seek advice and try to get your finances back on track.