At Kensington we do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right first time. If we haven’t met your expectations, please talk to us, we will listen to your concerns and look into what happened.
Our intention is to always resolve your complaint immediately, but if we need more information it may take a little longer.
Send your letter to:
Maidenhead Office Park
Maidenhead SL6 3QQ
If you would like to make a complaint, please contact the relevant team for help; Monday to Friday, 9.00am - 5.30pm
Unfortunately, we are unable to reply directly to your email and will respond to all emails in writing.
Please email us using the address below: