If you wish to make a complaint

At Kensington we do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right first time. If we haven’t met your expectations, please talk to us, we will listen to your concerns and look into what happened.

Our intention is to always resolve your complaint immediately, but if we need more information it may take a little longer.


Write to us

Send your letter to:

Complaints Team
Kensington Mortgages
Ascot House
Maidenhead Office Park
Maidenhead SL6 3QQ

Talk to us

If you would like to make a complaint, please contact the relevant team for help; Monday to Friday, 9.00am - 5.30pm

Email us

Please Note

Unfortunately, we are unable to reply directly to your email and will respond to all emails in writing.

Please email us using the address below:


Our complaints data
We know we don’t always get it right, but we’re committed to resolving things when they do go wrong.
Complaints about PPI
The FCA deadline of 29 August 2019 for making a complaint about mis-sold PPI or non-disclosure of PPI commission has now passed. Neither we nor the Financial Ombudsman Service are required to assess new complaints of this type.