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K-hub & Service Levels

K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.

Our service levels

Average broker experience as of 09/12/2024

*We give 24 hours’ notice before any changes to our Special rates.

Our latest news

06 December 2024

Right First Time Support Guide

We’ve put together a handy guide so you can see what documents we require depending on your application.

The first page is a submission checklist and page two includes some helpful hints and tips – all designed to help you get your clients’ case submitted right first time.

04 December 2024

We now offer the Own New Rate Reducer Mortgage

An innovative product that features lower rates during the initial 2 or 5 year fixed term by using the house builder's incentive towards the mortgage.

Suitable for first time buyers and home movers purchasing an eligible new build property from an approved house builder.

  • Lower rates during initial 2 or 5 year fixed term
  • Up to 90% LTV available
  • Maximum loan £1.5m up to 85% LTV, £1m up to 90% LTV
  • Select criteria applies

Available exclusively via approved brokers who are registered with Own New.

For more information on how to register and a list of approved house builders, please visit Own New.

15 November 2024

We’ve expanded our BTL offering to support your prime landlords

Providing greater affordability for your landlord clients requiring a simple income ratio proposition.

The detail:

  • Up to 75% LTV
  • Assessed at the higher of initial payrate or 5%
  • Available to Limited Company at the same rates
  • Offered on our standard, green mortgage and HMO/MUB ranges
  • Appears as a separate product on sourcing systems: BTL Prime

     


Our latest guides

06 December 2024

Right First Time Support Guide

We’ve put together a handy guide so you can see what documents we require depending on your application. It also includes some helpful hints and tips – all designed to help you get your clients’ case submitted right first time.
04 December 2024

Credit History Criteria Guide

Download our simple one-page guide to get all the information you need to know about our criteria on CCJs, arrears, defaults and more.
13 September 2024

Underwriter tips to help get it right first time

A handy guide with tips from our Underwriters to help you get it right first time when submitting your Residential and Limited Company applications.

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Here’s how many people we’ve helped own their home

Loans completed since 2015