K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 29/06/2026
36 SECS
2 DAYS
1 DAY
9 DAYS
2 DAYS
Our latest news
Latest Buy to Let Changes
Good news for your landlord clients - we've reduced selected 75% LTV BTL and HMO/MUB rates by up to 10bps.
Highlights include:
Prime:
- 2 Year, 3% fee, 4.04%
- 5 Year, 3% fee, 4.72%
Prime HMO & MUB:
- 2 Year, 3% fee, 4.49%
- 5 Year, 5% fee, 4.74%
And we’re still offering a free valuation across all our products (including Residential).
View all rates in our Buy to Let Product Guide.
Residential rates updated
We’re pleased to share further rate reductions for your Residential clients.
Highlights include:
- Residential Select 2 year fixed, 75% LTV, £1,999 fee rates reduced by up to 0.15%
- Reductions of up to 0.30% across Hero, Professional, Own New and eKo ranges
2 Year Residential Select | £1,999 fee
- 75% LTV - 5.19%
- 80% LTV - 5.40%
- 85% LTV - 5.59%
- 90% LTV - 6.06%
- 95% LTV - 6.31%
All products include a free valuation, and remortgage clients can choose £250 cashback or free standard legals.
View all rates: Residential Product Guide | Buy to Let Product Guide
BTL Rates Reduced Further
We’ve reduced selected BTL rates by up to 25bps, across all our BTL products: Prime, Prime eKo, Core and HMO/MUB.
Highlights include:
Rates now start from:
Prime range, 2 Year, 75% LTV, 5% fee, 3.49%
Prime range, 5 Year, 75% LTV, 5% fee, 4.59%
Other highlights include:
Prime:
2 Year, 75% LTV, 3% fee, 4.14%
5 Year, 75% LTV, 3% fee, 4.82%
Prime HMO & MUB:
5 Year 75% LTV, 3% fee, 5.09%
5 Year 75% LTV, 5% fee, 4.84%
And we’re still offering a free valuation across all our products (including Residential).
View all rates in our BTL Product Guide.