K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 15/06/2026
47 SECS
2 DAYS
1 DAY
10 DAYS
2 DAYS
Our latest news
New lower rates now available
Good news - we’ve made a range of rate reductions across both our Buy to Let and Residential products, to support more of your clients.
- Buy to Let: Selected 75% LTV rates reduced on Prime, Prime eKo and Core.
- Residential: Resi Select rates reduced by up to 0.25% across all fee options and LTVs.
Free valuations across all products still applies.
For full rates, criteria and product details, please see our product guides below.
Affordability changes and brand new specials
Great news - we’ve boosted our 5-year affordability, so your residential clients could now borrow more.
We’ve also launched a couple of new residential specials to support this:
5 year fixed, 75% LTV:- £999 fee: 5.49%
- No fee: 5.59%
Plus, we’ve updated rates on both Resi 6 and Resi 12. Find out more in our Product Guide.
Introducing our two new BDMs
We’re pleased to welcome Gemma Davies and Paul Dodimead to the Sales team.
Gemma has joined as BDM for Central West, covering most of Wales, Shrewsbury, Birmingham and as far east as Coventry. Paul has joined as BDM for the East, covering Norwich, Ipswich, Cambridge, Chelmsford, Colchester and as far south as Romford.
Gemma brings more than 20 years’ experience in the mortgage industry, having worked across banking, estate agencies and brokerage before moving into business development.
Paul joins with more than 25 years’ experience in financial services, including senior BDM positions. Having also worked as a mortgage adviser, he brings extensive knowledge of both the intermediary and lending landscape.
Both Gemma and Paul report to Phillip Pinson, Regional Sales Manager – North.
