K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 08/06/2026
50 SECS
2 DAYS
1 DAY
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Our latest news
Affordability changes and brand new specials
Great news - from today, we’ve boosted our 5-year affordability, so your residential clients could now borrow more.
We’ve also launched a couple of new residential specials to support this:
5 year fixed, 75% LTV:- £999 fee: 5.49%
- No fee: 5.59%
Plus, we’ve updated rates on both Resi 6 and Resi 12. Find out more in our Product Guide.
Introducing our two new BDMs
We’re pleased to welcome Gemma Davies and Paul Dodimead to the Sales team.
Gemma has joined as BDM for Central West, covering most of Wales, Shrewsbury, Birmingham and as far east as Coventry. Paul has joined as BDM for the East, covering Norwich, Ipswich, Cambridge, Chelmsford, Colchester and as far south as Romford.
Gemma brings more than 20 years’ experience in the mortgage industry, having worked across banking, estate agencies and brokerage before moving into business development.
Paul joins with more than 25 years’ experience in financial services, including senior BDM positions. Having also worked as a mortgage adviser, he brings extensive knowledge of both the intermediary and lending landscape.
Both Gemma and Paul report to Phillip Pinson, Regional Sales Manager – North.
New Residential updates
We're pleased to share some great news for your Residential clients, with new Special rates and fee options now available, and free valuations now across ALL our products.
We already have this available for your landlord clients and are thrilled to apply this incentive across our whole product range.
As well as the free valuation, your remortgage customers can also choose from free standard legals or £250 cashback.
All details are available in the Product Guide.
