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K-hub & Service Levels

K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.

Our service levels

Average broker experience as of 19/01/2026

26 SECS

To start talking to your Sales Support team

2 DAYS

Review on all new apps

1 DAY

To review uploaded docs

13 DAYS

Working days from App to Offer

48 HOURS

Notice we aim to give before any standard rate changes*
*We give 24 hours’ notice before any changes to our Special rates.

Our latest news

20 January 2026

Lower rates on BTL

We’ve introduced a series of pricing and product enhancements to support your landlord clients. Key updates include:

  • Rate reductions of up to 25bps
  • Includes Prime and Core 2 and 5 year fixed rates
    • 2 year fixed now from 2.99% (75% LTV, 5% fee)
    • 5 year fixed now from 4.19% (75% LTV, 5% fee)
  • £1,499 fee option is now available on Core
  • All BTL products offer a free valuation
    Includes Prime and Core, HMO/MUBs and Limited Company
06 January 2026

New Year Resi Rate Reductions Now Live

Rates cut by up to 0.24% across our Residential Select range

  • Includes 2 and 5 year fixed rates at 80%, 85%, 90% and 95% LTV
  • Also available on Hero, Professional, eKo and Own New Rate Reducer
  • Right to Buy also reduced by 0.50% (2 year fixed rate) and 0.15% (5 year fixed rate)

As a reminder, all 95% LTV products are for purchase only and all include a free valuation.

18 November 2025

Updates to our portfolio exposure limits

From 18th November, your landlord clients are permitted to hold a total of 20 mortgaged properties, with a maximum total borrowing limit of £5m (including the subject property coming to Kensington). This applies to mortgages on buy to let properties that are owned solely, jointly by applicants or through Limited Companies. Our maximum lending limit to an individual (or joint applicants) is £2m combined across Residential and Buy to Let mortgages (inclusive of fees). We apply a total loan to value cap at 80% across a customer’s total portfolio (regardless of size).

We now require landlords to complete a portfolio summary. We will need either:

More information on Portfolio landlords.


Our latest guides

13 January 2026

New Build: Top Questions answered

A comprehensive guide that brings together the most frequently asked questions about our New Build offering, available for you to download and refer back to.
18 November 2025

Underwriter tips to help get it right first time

A handy guide with tips from our Underwriters to help you get it right first time when submitting your Residential and BTL (including Limited Company) applications.
18 November 2025

Right First Time Support Guide

We’ve put together a handy guide so you can see what documents we require depending on your application. It also includes some helpful hints and tips – all designed to help you get your clients’ case submitted right first time.

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Here’s how many people we’ve helped own their home

Loans completed since 2015