K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 19/01/2026
26 SECS
2 DAYS
1 DAY
13 DAYS
48 HOURS
Our latest news
Lower rates on BTL
We’ve introduced a series of pricing and product enhancements to support your landlord clients. Key updates include:
- Rate reductions of up to 25bps Includes Prime and Core 2 and 5 year fixed rates
- 2 year fixed now from 2.99% (75% LTV, 5% fee)
- 5 year fixed now from 4.19% (75% LTV, 5% fee)
- £1,499 fee option is now available on Core
- All BTL products offer a free valuation
Includes Prime and Core, HMO/MUBs and Limited Company
New Year Resi Rate Reductions Now Live
Rates cut by up to 0.24% across our Residential Select range
- Includes 2 and 5 year fixed rates at 80%, 85%, 90% and 95% LTV
- Also available on Hero, Professional, eKo and Own New Rate Reducer
- Right to Buy also reduced by 0.50% (2 year fixed rate) and 0.15% (5 year fixed rate)
As a reminder, all 95% LTV products are for purchase only and all include a free valuation.
Updates to our portfolio exposure limits
From 18th November, your landlord clients are permitted to hold a total of 20 mortgaged properties, with a maximum total borrowing limit of £5m (including the subject property coming to Kensington). This applies to mortgages on buy to let properties that are owned solely, jointly by applicants or through Limited Companies. Our maximum lending limit to an individual (or joint applicants) is £2m combined across Residential and Buy to Let mortgages (inclusive of fees). We apply a total loan to value cap at 80% across a customer’s total portfolio (regardless of size).
We now require landlords to complete a portfolio summary. We will need either:
- Personal Portfolio summary or Limited Company Portfolio summary this needs to explain who is applying for our mortgage eg. Jane Brown (personal) or Jane Brown Ltd (limited company)
- If your client has a combination of other BTL properties in Other Entities, we will require an Other Entity Portfolio Summary