K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 22/06/2026
Our latest news
Residential rates updated
We’re pleased to share further rate reductions for your Residential clients.
Highlights include:
- Residential Select 2 year fixed, 75% LTV, £1,999 fee rates reduced by up to 0.15%
- Reductions of up to 0.30% across Hero, Professional, Own New and eKo ranges
2 Year Residential Select | £1,999 fee
- 75% LTV - 5.19%
- 80% LTV - 5.40%
- 85% LTV - 5.59%
- 90% LTV - 6.06%
- 95% LTV - 6.31%
All products include a free valuation, and remortgage clients can choose £250 cashback or free standard legals.
View all rates: Residential Product Guide | Buy to Let Product Guide
BTL Rates Reduced Further
We’ve reduced selected BTL rates by up to 25bps, across all our BTL products: Prime, Prime eKo, Core and HMO/MUB.
Highlights include:
Rates now start from:
Prime range, 2 Year, 75% LTV, 5% fee, 3.49%
Prime range, 5 Year, 75% LTV, 5% fee, 4.59%
Other highlights include:
Prime:
2 Year, 75% LTV, 3% fee, 4.14%
5 Year, 75% LTV, 3% fee, 4.82%
Prime HMO & MUB:
5 Year 75% LTV, 3% fee, 5.09%
5 Year 75% LTV, 5% fee, 4.84%
And we’re still offering a free valuation across all our products (including Residential).
View all rates in our BTL Product Guide.
New lower rates now available
Good news - we’ve made a range of rate reductions across both our Buy to Let and Residential products, to support more of your clients.
- Buy to Let: Selected 75% LTV rates reduced on Prime, Prime eKo and Core.
- Residential: Resi Select rates reduced by up to 0.25% across all fee options and LTVs.
Free valuations across all products still applies.
For full rates, criteria and product details, please see our product guides below.
