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K-hub & Service Levels

K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.

Our service levels

Average broker experience as of 20/05/2024

*We give 24 hours’ notice before any changes to our Special rates.

Our latest updates

10 May 2024

New lower rates across Resi and BTL

  • Reduced rates on Residential products up to 92.5% LTV, including our Select and Core ranges.
  • Our new Mid LTVs are also included, with the rates now from 5.74% for 5 years fixed at 82.5% LTV with a £999 fee.
  • Lower Buy to Let rates, including Limited Company, HMO/MUB and Core products.

For all rates and details, view our Residential Product Guide and Buy to Let Product Guide.

10 May 2024

Updated reduced rate Buy to Let Specials

We've reduced the rates on our BTL Specials and added even more for your landlord clients:
  • 2 year fixed, 70% LTV, 5% Fee, 4.15%

  • 2 year fixed, 75% LTV, 3% Fee, 5.04%
  • 2 year fixed, 75% LTV, 5% Fee, 4.54%

  • 5 year fixed, 75% LTV, 5% Fee, 4.69%
  • 5 year fixed, 75% LTV, 3% Fee, 5.09%
26 April 2024

*New* Mid LTV rates available

Introducing LTV solutions that provide more options for your residential clients. Designed to offer better rates so they only pay for what they need. Available across our Select range for Residential clients, with fee and no fee options, and fixed for either 2 or 5 years:

82.5% LTV
- 2 Year fixed | 6.27% with £999 fee or 6.52% with no fee
- 5 Year fixed | 6.07% with £999 fee or 6.17% with no fee
87.5% LTV
- 2 Year fixed | 6.74% with £999 fee or 6.99% with no fee
- 5 Year fixed | 6.47% with £999 fee or 6.62% with no fee
92.5% LTV (Purchase only)
- 2 Year fixed | 7.24% with £999 fee or 7.47% with no fee
- 5 Year fixed | 6.79% with £999 fee or 6.99% with no fee


Our latest guides

20 October 2023

A Guide to your client’s First Mortgage Payment

We have created this handy guide to help you explain to your clients the way that first payments work, depending on their completion date.
23 December 2021

A Guide to our Application Stages

To help you explain to your client the stages their mortgage application goes through once you have submitted their case.
02 August 2021

Credit History Criteria Guide

Download our simple one-page guide to get all the information you need to know about our criteria on CCJs, arrears, defaults and more.

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Here’s how many people we’ve helped own their home

Loans completed since 2015