K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 22/07/2024
Our latest updates
Introducing Step Down fixed rates for your Resi 6 and Resi 12 clients
The 5 year Step Down fixed rate option provides an initial fixed rate for the first 2 years, followed by a lower fixed rate for the remaining 3 years, giving your client an overall saving compared to the equivalent Resi 6 or 12 5 year fixed rate.
Please note that sourcing for Step Down fixed rate will vary
depending on your sourcing system of choice.
For Mortgage Brain,
Trigold and 27tec, please see our "FAQ: How do I source the Step
Down fixed rate?" on the Resi 6 or Resi 12 landing page.
New summer specials for Resi and BTL
We’re kicking off the summer holidays with new and reduced Special rates across Resi and BTL.
Residential - New 70% LTV specials starting from:
- 2 year fixed, 70% LTV, £999 fee, 5.49%
- 5 year fixed, 70% LTV, £999 fee, 5.34%
BTL - New 70% LTV specials starting from:
- 2 year fixed, 70% LTV, 5% fee, 3.99%
- 5 year fixed, 70% LTV, No fee, 5.79%
BTL - Reduced 75% LTV specials starting from:
- 2 year fixed, 75% LTV, 3% fee, 4.89%
- 5 year fixed, 75% LTV, 3% fee, 4.99%
Plus, all BTL Special rates come with free valuation.
Get them while you can.
Rate reductions across Resi and BTL
We’ve reduced selected rates across our Resi and BTL ranges, including 2, 3 and 5 year deals
Residential - Reduced rates and new specials across our Select, Core and Shared Ownership ranges including:
- Select 3 year fixed rates reduced
- Core 2, 3 and 5 year fixed rates at 90% LTV reduced
- Two new 2 year fixed rate Specials on our Select Range at 75% LTV
- 2 year fixed rate, £999 fee, 5.79%
- 2 year fixed rate, No fee, 6.09% - Three new 5 year Specials for Shared Ownership at 85%, 90% and 95% LTV
Buy to Let (including Limited Company)
- Reductions to selected 2, 3 and 5 year fixed term rates at 75% and 85% LTV, including fee and no fee options