K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 11/05/2026
1 MIN 10 SECS
2 DAYS
1 DAY
11 DAYS
2 DAYS
Our latest news
New Residential updates
We're pleased to share some great news for your Residential clients, with new Special rates and fee options now available, and free valuations now across ALL our products.
We already have this available for your landlord clients and are thrilled to apply this incentive across our whole product range.
As well as the free valuation, your remortgage customers can also choose from free standard legals or £250 cashback.
All details are available in the Product Guide.
New lower BTL rates
We're pleased to share that we have reduced rates across our BTL range, including Prime, Core and eKo products.
Core (inc. HMO & MUB): Allows HRTP to benefit from lower ICR by using surplus earned or portfolio income
- Up to 80% LTV
- Reductions of up to 0.20%
Prime (inc. HMO & MUB):Assessed at Higher of Initial payrate plus 2% or 5.50% (2 year fixed) or assessed at Higher of Initial payrate or 5% (5 year fixed)
- Up to 75% LTV
- Reductions of up to 0.20%
Prime eKo (for properties with EPC rating of A, B or C):
- Up to 75% LTV
- Reductions of up to 0.20%
And we’re still offering free valuations on ALL BTL cases.
Please note: our HMO/MUB products are only available in England, Scotland and Wales.
Lower rates on HMO/MUB
We’ve reduced our 2 year fixed rates by 0.15% and 5 year fixed rates by up to 0.20% on HMO/MUB.
Key details:
- £750k maximum loan
- Available on 6 bed HMO or MUB
- Minimum area 30sqm on MUBs
- Suitable for First Time Landlords with a combined minimum income over £75k
