K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 07/09/2026
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2 DAYS
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11 DAYS
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Our latest news
The Insiders with James Burwood
In the final episode of the series, James is joined by Jane Atkins, Head of Intermediary Sales, to explore how brokers can get the most value from their relationship with their BDM.
Topics covered include:
- Why your BDM should be more than just a lender contact
- How early conversations with your BDM can help cases progress smoothly
- How your feedback helps shape proposition enhancements and business improvements
1% Fee Residential Special rates are back
Great news – we've relaunched our 1% fee Residential Special rates across our Select and Core credit criteria ranges.
These products could be a great fit for clients with:
- A low credit score
- CCJs, Defaults or DMPs (with a 12-month payment history)
Plus, we're still offering free valuations across all of our Residential and Buy to Let products, helping your clients save on upfront costs.
Find out more in our Residential Product Guide.
The Insiders with James Burwood
In this episode, our National Account Manager, James Burwood, is joined by Karen Agombar, Head of Product & Proposition. Together, they discuss how we develop our products and pricing to respond to evolving customer needs and changing market conditions.
Topics covered include:
- How customer and broker needs influence product development
- The external factors impacting mortgage pricing and product availability
- Practical tips to help secure rates for your clients during an fast-changing market
