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K-hub & Service Levels

K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.

Our service levels

Average broker experience as of 27/11/2023

*We give 24 hours’ notice before any changes to our Special rates.

Our latest updates

15 November 2023

More choices for Residential clients needing a larger loan size

For loans between £500k and £2million, for either purchase or remortgage, we now have 3 year Fixed rate options, to go with our 2 and 5 year Fixed rates.

With lower rates than our Select range, your client has the choice of a set fee of either £1,499 or £1,999.

All our large loan mortgages come with a free valuation, and are supported by a dedicated team of experienced senior underwriters.
15 November 2023

Residential Core specials

For those with defaults and arrears older than 24 months. For both purchase and remortgage, up to 70% LTV:
  • 5YR Fix | £999 fee | 5.95%

  • 5YR Fix | No fee | 6.15%

  • 2YR Fix | £999 fee | 6.15%

  • 2YR Fix | No fee | 6.59%
03 October 2023

Buy to let specials

Two new specials added to our range, giving you more options for your landlord clients:
  • CORE
    Up to 75% LTV | 2YR Fix | £5k fee | 5.79%
  • CORE
    Up to 75% LTV | 2YR Fix | 5% fee | 4.64%
    Up to 75% LTV | 2YR Fix | 5% fee | 4.74%
  • CORE
    Up to 75% LTV | 5YR Fix | 5% fee | 5.29%
For purchase and remortgage, and also available for Limited Company.

Our latest guides

20 October 2023

A Guide to your client’s First Mortgage Payment

We have created this handy guide to help you explain to your clients the way that first payments work, depending on their completion date.
23 December 2021

A Guide to our Application Stages

To help you explain to your client the stages their mortgage application goes through once you have submitted their case.
02 August 2021

Credit History Criteria Guide

Download our simple one-page guide to get all the information you need to know about our criteria on CCJs, arrears, defaults and more.

Our latest webinars

Our latest blog articles

Our Truspilot reviews

Here’s how many people we’ve helped own their home

Loans completed since 2015