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Barclays Bank UK PLC and Kensington Mortgages

The detail

We are delighted to inform our broker partners that following regulatory approval, Kensington Mortgages is now part of Barclays Bank UK PLC (Barclays Bank UK). This is an exciting time for our business and in an evolving specialist lending market, the support of Barclays, a major UK bank, will enable us to broaden our reach and focus on continuing to provide innovative mortgage solutions to meet the needs of the growing number of people with complex circumstances.

On a day-to-day basis, you will see no change arising from the sale. The Kensington brand will remain, and our BDM and sales teams will continue to provide you with first class service and support. Our products can still be accessed on sourcing systems, and you can submit your cases in the usual way on the Kensington broker portal.

We understand that you and your clients may have some questions about the sale, so we have put together a list of handy FAQs below.

Frequently asked questions

  • The sale reflects Barclays commitment to the UK residential mortgage market. Kensington’s heritage and expertise in specialist lending will add a further dimension to their existing offering.
  • Yes, Kensington will remain a separate company within the Barclays Group, and we will retain the Kensington brand.
  • No, your clients will continue to have their mortgages serviced by Kensington. Likewise, their mortgage statements and any correspondence will continue to be sent from Kensington.
  • No, you will continue to access our products and services in the same way, and your cases will continue to be submitted using the Kensington broker portal.
  • No, Kensington will remain an independent company within the Barclays Group. This means that the Kensington BDM and sales teams will remain in their current positions and your local contacts will remain the same.
  • Yes, you will still be able to contact our UK call centre in the usual way. Additionally, our sales teams will continue to visit you and you can talk to your local BDM by telephone, video call or web chat. Likewise, our underwriting team will still call our broker partners as they do today.
  • As we will remain a specialist mortgage lender, at present, there are no plans for our lending criteria to change.
  • Yes, manual underwriting will remain an essential part of our offering.
  • We do not currently envisage offering Barclays mortgages directly to Kensington customers. However, if, as their advisor, you feel that a Kensington customer may be eligible for a Barclays loan, then you are of course able to pursue this option through the normal Barclays application process.
  • As both companies will remain separate entities, there are no current plans for either company’s sales teams to have detailed knowledge of the others’ products. As such, we recommend that you speak to the sales teams associated with the relevant products in the usual way.