Portal logins
Mortgage adviser login
Submit a new case or manage existing cases on our online portal; anytime, anywhere.

We’ve put together this handy guide to help you explain to your client the stages their mortgage application goes through once you have submitted their case.
Product transfer portal login
Now you can transfer your client on to a new Kensington fixed rate using our Product Transfer Portal.

Keep an eye on your inbox as we'll send you an email when your client's transfer window is open, along with details on how to login to the portal.



Administrator login
Login to submit documents on behalf on a mortgage adviser and manage pre-existing cases.
Mortgage packager login
Login to as a mortgage packager, where our exclusive distribution partners can submit DIPs and full applications.



Documents uploaded
Documents update 

Good news, you can now view documents that you’ve uploaded on our portal.

Two front doors
Valuation fees

Please remember to pay your valuation fee (where applicable) and upload core documents before submitting a case for Underwriting.

Case messages
Messages to underwriters

You can now upload a message for an underwriter via ‘Case Message’ which you’ll find on the Case Overview screen.


Frequently asked questions

  1. Go to the portal forgotten password page
  2. Enter your email address
  3. Select 'request reset code'
  4. You’ll be sent an email with a unique code. If you haven't received an email check your spam or junk folder
  5. Select 'enter reset code'
  6. You will be asked to enter certain digits of your memorable word (these are case sensitive). Your memorable word has been set as your mother's maiden name
  7. Choose your new password. Remember, it must:
    • Be between 8 and 20 characters
    • Contain at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character
    • It cannot include spaces or your username
    • Valid special characters are $@!%*?&

You can find all the documents and forms you may need for an application on the Documents page on our website. 

We’ve put together some handy guides so you know what documents we will and may need for an application.

Manage cookies Accessibility Cookie Policy Terms of Use

Kensington and Kensington Mortgages are trading names of Kensington Mortgage Company Limited (registered in England & Wales No. 03049877), which has its registered office address at: Ascot House, Maidenhead Office Park, Maidenhead SL6 3QQ.

Kensington Mortgage Company Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference No. 310336). Some investment mortgage contracts are not regulated by the Financial Conduct Authority.