EXISTING CUSTOMERS

At Kensington, our customers are at the heart of everything we do and our intention is to deliver a level of service that exceeds your expectations.

Already have a mortgage with us? This area is dedicated to you. Find all the information you need to help you manage your account, answer any questions you may have, or find our contact details, because sometimes it’s good to talk.

The FCA has confirmed that mortgage payment holidays or payment deferrals will end on the 31 October 2020.

Visit our frequently asked questions for more information on how we can support you if you are affected by the Covid-19 health emergency.

Connect with us

We are always happy to talk to you and answer any questions you may have about your mortgage. To put you in contact with the right team quickly, please enter your account number below.

Changes to your mortgage
Switching to capital repayment

If you’d like to switch from an interest only mortgage to a capital repayment mortgage; talk to us about changing your repayment method.

Switch to capital repayment
Adjusting your mortgage term

If you would like to adjust the term of your mortgage, then speak to our team to see if we can help.

Changing your term
Adding or removing someone

If your circumstances should change and you would like to add or remove someone from your mortgage; talk to us about a transfer of equity.

Transfer of equity

 

General information for Existing Customers
Ways to pay your mortgage
There are a range of payment options available, choose to pay your monthly instalment in a way that is convenient to you.
Experiencing financial difficulties
We want to help you, if you’re concerned about your finances and are struggling to pay your mortgage, the sooner you talk to us, the sooner we can try to help.
Your questions answered
Look for support, guidance or the answer to your questions; let us know if there is a particular subject you would like to see covered.
If you wish to make a complaint
We really want to get it right first time, but sometimes we don’t. If we haven’t met your expectations, please talk to us
Independent support and advice
Talking to someone impartial can really help. There are many organisations that are there to support you, either face to face, over the phone or online.
Useful Information
Find out useful information about our mortgages, and view our latest Tariff of Mortgage charges.
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Kensington and Kensington Mortgages are trading names of Kensington Mortgage Company Limited (registered in England & Wales No. 3049877), which has its registered office address at: Ascot House, Maidenhead Office Park, Maidenhead SL6 3QQ.

Kensington Mortgage Company Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference No. 310336). Some investment mortgage contracts are not regulated by the Financial Conduct Authority.