FOR OUR EXISTING CUSTOMERS

At Kensington, our customers are at the heart of everything we do and our intention is to deliver a level of service that exceeds your expectations.

COVID-19 information
The Financial Conduct Authority (FCA) confirmed that all mortgage payment holidays or payment deferrals will end on 31 July 2021. Visit our frequently asked questions for more information on how we can support you if you are affected by the Covid-19 health emergency.
VIEW OUR FAQS

GENERAL INFORMATION FOR EXISTING CUSTOMERS

Redeeming your mortgage
What you need to know if you are paying your mortgage off early and how to request a redemption statement.
REQUEST A REDEMPTION STATEMENT
Ways to pay your mortgage
There are a range of payment options available, choose to pay your monthly instalment in a way that is convenient to you.
WAYS TO PAY
Money worries
We want to help you. If you’re worried about your finances and are struggling to pay your mortgage, the sooner you talk to us, the sooner we can try to help.
VIEW GUIDE
Your questions answered
Look for support, guidance or the answer to your questions; let us know if there is a particular subject you would like to see covered.
VIEW GUIDE
If you wish to make a complaint
We really want to get it right first time, but sometimes we don’t. If we haven’t met your expectations, please talk to us.
CONTACT US
Independent support and advice
Talking to someone impartial can really help. There are many organisations that are there to support you, either face to face, over the phone or online.
VIEW INDEPENDENT ADVICE
Connect with us
We're always happy to talk to you and answer any questions you have about your mortgage. Enter your account number so we can put you in contact with the right team.
YOUR ACCOUNT

MAKING CHANGES TO YOUR MORTGAGE

Switching to capital repayment
If you’d like to switch from an interest only mortgage to a capital repayment mortgage; talk to us about changing your repayment method.
VIEW GUIDE
Adjusting your mortgage term
If you would like to adjust the term of your mortgage, then speak to our team to see if we can help.
VIEW GUIDE
Adding or removing someone
If your circumstances have changed and you would like to add or remove someone from your mortgage; talk to us about a transfer of equity.
VIEW GUIDE

FROM OUR CONTENT HUB

Please be aware mortgages are secured against your home and your home may be repossessed if you do not keep up repayments on your mortgage.