FOR OUR EXISTING CUSTOMERS

At Kensington, our customers are at the heart of everything we do and our intention is to deliver a level of service that exceeds your expectations.

Are higher energy bills and household costs making it difficult to manage your finances or meet your mortgage payments?
Visit MoneyHelper for more information on what help the government has announced for those struggling with energy bill rises and if you can expect a council tax rebate. Or if you’d like to understand more about the mortgage support options we can offer you, visit our Money Worries page.
Important information about the UK Government's Homes for Ukraine Scheme
We've put together some helpful information for our customers who may wish to participate in the Government's scheme, which you can find here.

GENERAL INFORMATION FOR EXISTING CUSTOMERS

Managing your mortgage
Find all the information you need to help you manage your mortgage; from making a change to your mortgage such as adding or removing someone, to how to make a payment.
MANAGE YOUR MORTGAGE
Independent support and advice
Talking to someone impartial can really help. There are many organisations that are there to support you, either face to face, over the phone or online.
VIEW INDEPENDENT ADVICE
Redeeming your mortgage
What you need to know if you are paying your mortgage off early and how to request a redemption statement.
REQUEST A REDEMPTION STATEMENT
Connect with us
We're always happy to talk to you and answer any questions you have about your mortgage. Enter your account number so we can put you in contact with the right team.
YOUR ACCOUNT
Money worries
We want to help you. If you’re worried about your finances and are struggling to pay your mortgage, the sooner you talk to us, the sooner we can try to help.
VIEW GUIDE
Your questions answered
Look for support, guidance or the answer to your questions; let us know if there is a particular subject you would like to see covered.
VIEW GUIDE

WHAT OUR CUSTOMERS SAY

MEET SOME OF THE TEAM

  • "I ensure we help mortgage brokers as much as possible"
    Declan, Head of Sales Operations
    Read story
  • "I find solutions to business problems"
    Jaskiran, Business Analyst
    Read story
  • "My team designs the products we offer and delivers them to market"
    Karen, Head of Product & Proposition
    Read story
  • “It’s rewarding to work with different areas of the business."
    Ben, Payments Management Analyst
    Read story
  • "I enjoy working with a team that really helps our customers.”
    Abbie, Servicing Team Manager
    Read story

    Please be aware mortgages are secured against your home and your home may be repossessed if you do not keep up repayments on your mortgage.