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K-hub & Service Levels

Portal help

Registering and logging in

Logging in

Are you logging in to the our portal for the first time? Or have you forgotten your password and want to request a new one?
We've put together everything you need to know about 'logging in' in our login guide below.

Registering for our portal

If you are a new broker, please see our Registration guide for new brokers.

Dashboard guide

Our Dashboard guide shows you how to find a summary of your most recent cases, find a client, view messages in your inbox, or change any of your personal details and password.

Portal Tips

Case Summary screen

A quick reminder not to press the 'refresh' button when you’re using the Case Summary screen as you will temporarily lose your portal messages and have to log back in to reinstate them.

Messages to underwriters

You can now upload a message for an underwriter via ‘Case Message’ which you’ll find on the Case Overview screen.

Landlord references

Remember to include the email address of your client's landlord or letting agency. Providing this means we can apply for references as soon as possible.

Valuation fees

Please remember to pay your valuation fee (where applicable) and upload core documents before submitting a case for Underwriting.

Forgotten your username?

Your username is your email address.

Good to know

Limited company applications

On Buy to Let Limited Company applications, the Direct Debit must be completed using the Limited Company name and bank details.

Please also ensure that the bank details are correct so that the first payment can be taken as scheduled.

Please always ensure the company information you submit matches what's held at Companies House.

Documents update

Good news, you can now view documents that you’ve uploaded on our portal.