K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 05/01/2026
15 SECS
2 DAYS
1 DAY
13 DAYS
48 HOURS
Our latest news
New Year Resi Rate Reductions Now Live
Rates cut by up to 0.24% across our Residential Select range
- Includes 2 and 5 year fixed rates at 80%, 85%, 90% and 95% LTV
- Also available on Hero, Professional, eKo and Own New Rate Reducer
- Right to Buy also reduced by 0.50% (2 year fixed rate) and 0.15% (5 year fixed rate)
As a reminder, all 95% LTV products are for purchase only and all include a free valuation.
Updates to our portfolio exposure limits
From 18th November, your landlord clients are permitted to hold a total of 20 mortgaged properties, with a maximum total borrowing limit of £5m (including the subject property coming to Kensington). This applies to mortgages on buy to let properties that are owned solely, jointly by applicants or through Limited Companies. Our maximum lending limit to an individual (or joint applicants) is £2m combined across Residential and Buy to Let mortgages (inclusive of fees). We apply a total loan to value cap at 80% across a customer’s total portfolio (regardless of size).
We now require landlords to complete a portfolio summary. We will need either:
- Personal Portfolio summary or Limited Company Portfolio summary this needs to explain who is applying for our mortgage eg. Jane Brown (personal) or Jane Brown Ltd (limited company)
- If your client has a combination of other BTL properties in Other Entities, we will require an Other Entity Portfolio Summary
We’ve expanded our BTL Prime offering to include 2 year fixed term rates
We’re thrilled to announce the launch of our new 2 year BTL Prime mortgage which will complement our existing 5 year product and offer you more ways to help your clients find the right products for their circumstances.
Plus, from today, all BTL products (including HMO/MUB) now include a free valuation.
- Available up to 75% LTV
- Assessed at Higher of Initial payrate plus 2%, or 5.5%
- Minimum property value requirement of £150,000
- Available to existing and first-time landlords including limited company and HMO/MUB
View the BTL product guide for all available rates.