K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 03/08/2026
1 MIN 11 SECS
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Our latest news
The Insiders with James Burwood
In this episode, our National Account Manager, James Burwood, is joined by Karen Agombar, Head of Product & Proposition. Together, they discuss how we develop our products and pricing to respond to evolving customer needs and changing market conditions.
Topics covered include:
- How customer and broker needs influence product development
- The external factors impacting mortgage pricing and product availability
- Practical tips to help secure rates for your clients during an fast-changing market
New lower minimum property value on BTL
This change is designed to give your clients greater flexibility, helping you support landlords purchasing or remortgaging a lower valued property which may previously have fallen outside our criteria.
View all our latest rates in our BTL Product Guide
New Resi lower rates and fee specials
From lower rates to new fee specials, there's now even more choice available across our Residential range for your next case.
Highlights include:
- Up to 0.20% off selected Hero, Professional and Own New rates, up to 95% LTV
- Selected Core rates reduced by up to 0.40%, up to 90% LTV
- New 1% fee Select and Core Specials launched, up to 95% LTV
New Select 1% Fee specials
2 Year Residential Select | 1% fee
- 75% LTV - 5.17%
- 80% LTV - 5.40%
- 85% LTV - 5.60%
- 90% LTV - 5.98%
- 95% LTV - 6.33%
5 Year Residential Select | 1% fee
- 75% LTV - 5.31%
- 80% LTV - 5.54%
- 85% LTV - 5.77%
- 90% LTV - 6.13%
- 95% LTV - 6.48%
We also continue to offer a free valuation across all our products. View all rates in our Residential product guide.
