K-hub & Service Levels

A handy guide with tips from our Underwriters to help you get it right first time when submitting your Residential and BTL (including Limited Company) applications.

We’ve put together a handy guide so you can see what documents we require depending on your application. It also includes some helpful hints and tips – all designed to help you get your clients’ case submitted right first time.

We've answered your most frequently asked questions about our BTL offering in one convenient place that you can download and save.

Download our simple one-page guide to get all the information you need to know about our criteria on CCJs, arrears, defaults and more.

To help you explain to your client the stages their mortgage application goes through once you have submitted their case.

We have created this handy guide to help you explain to your clients the way that first payments work, depending on their completion date.

A document highlighting all the different types of vulnerability, the importance of inputting this information on your client's application and the support we can offer your customers.

To help your clients provide you with the correct information to place their cases, just click the link below for our guide on Source of Deposit requirements.

We've answered your most frequently asked questions about our First Time Buyers offering in one convenient place that you can download and save.

Our simple guide details scenarios where you’ll need to provide bank statements for your clients, for Residential, Buy to Let and Limited Company applications.