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K-hub & Service Levels

K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.

Our service levels

Average broker experience as of 22/04/2024

1 MIN 58 SECS

To start talking to your Sales Support team

1 DAY

Review on all new apps

1 DAY

To review uploaded docs

11 DAYS

Working days from App to Offer

48 HOURS

Notice we give before any standard rate changes*
*We give 24 hours’ notice before any changes to our Special rates.

Our latest updates

26 April 2024

*New* Mid LTV rates available

Introducing LTV solutions that provide more options for your residential clients. Designed to offer better rates so they only pay for what they need. Available across our Select range for Residential clients, with fee and no fee options, and fixed for either 2 or 5 years:

82.5% LTV
- 2 Year fixed | 6.27% with £999 fee or 6.52% with no fee
- 5 Year fixed | 6.07% with £999 fee or 6.17% with no fee
87.5% LTV
- 2 Year fixed | 6.74% with £999 fee or 6.99% with no fee
- 5 Year fixed | 6.47% with £999 fee or 6.62% with no fee
92.5% LTV (Purchase only)
- 2 Year fixed | 7.24% with £999 fee or 7.47% with no fee
- 5 Year fixed | 6.79% with £999 fee or 6.99% with no fee

26 April 2024

*New* Buy to Let Specials

We’ve released two new Buy to Let Specials, giving your landlord clients more options:
  • 2 year fixed 5.39% 75% LTV, 3% Fee
  • 5 year fixed 4.89% 75% LTV, 5% Fee
07 March 2024

Lower rates across Resi 90% and 95% LTV

  • Selected 90% LTV rates reduced by up to 55bps, ranges include Select, Professional, Heroes, eKo and Core
  • Selected 95% LTV rates reduced by up to 35bps
  • Arrangement fee on 90% and 95% reduced from £1,299 to £999

Lowest Select 90% LTV 2,3,5 year fixed rates are now 6.89%, 6.59%, and 6.44% respectively (all with £999 fee).

Lowest Select 95% LTV 2,3,5 year fixed rates are now 7.39%, 7.09%, and 6.94% respectively (all with £999 fee).


Our latest guides

20 October 2023

A Guide to your client’s First Mortgage Payment

We have created this handy guide to help you explain to your clients the way that first payments work, depending on their completion date.
23 December 2021

A Guide to our Application Stages

To help you explain to your client the stages their mortgage application goes through once you have submitted their case.
02 August 2021

Credit History Criteria Guide

Download our simple one-page guide to get all the information you need to know about our criteria on CCJs, arrears, defaults and more.

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Here’s how many people we’ve helped own their home

Loans completed since 2015