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K-hub & Service Levels

K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.

Our service levels

Average broker experience as of 22/07/2024

*We give 24 hours’ notice before any changes to our Special rates.

Our latest updates

18 July 2024

New summer specials for Resi and BTL

We’re kicking off the summer holidays with new and reduced Special rates across Resi and BTL.

Residential - New 70% LTV specials starting from:

  • 2 year fixed, 70% LTV, £999 fee, 5.49%
  • 5 year fixed, 70% LTV, £999 fee, 5.34%

BTL - New 70% LTV specials starting from:

  • 2 year fixed, 70% LTV, 5% fee, 3.99%
  • 5 year fixed, 70% LTV, No fee, 5.79%

BTL - Reduced 75% LTV specials starting from:

  • 2 year fixed, 75% LTV, 3% fee, 4.89%
  • 5 year fixed, 75% LTV, 3% fee, 4.99%

Plus, all BTL Special rates come with free valuation.

Get them while you can.

03 July 2024

Rate reductions across Resi and BTL

We’ve reduced selected rates across our Resi and BTL ranges, including 2, 3 and 5 year deals

Residential - Reduced rates and new specials across our Select, Core and Shared Ownership ranges including:

  • Select 3 year fixed rates reduced
  • Core 2, 3 and 5 year fixed rates at 90% LTV reduced
  • Two new 2 year fixed rate Specials on our Select Range at 75% LTV
    - 2 year fixed rate, £999 fee, 5.79%
    - 2 year fixed rate, No fee, 6.09%
  • Three new 5 year Specials for Shared Ownership at 85%, 90% and 95% LTV

Buy to Let (including Limited Company)

  • Reductions to selected 2, 3 and 5 year fixed term rates at 75% and 85% LTV, including fee and no fee options
    21 June 2024

    Score for your clients with *NEW* Special rates

    While footballers are scoring goals, we’ve released more rates to help you score big with your clients:

    Residential - TWELVE new special rates for 90% LTV on our Select range, for purchase and remo, including:

    • 5 year fixed, £999 fee, 6.44%
    • 2 year fixed, £999 fee, 6.89%

    Plus, we’ve lowered rates on our 90% LTV products for Hero, Professionals and eKo Reward.

    Buy to Let (including Limited Company) - 3 new 75% LTV special rates and a new 2 year fixed rate now available:

    • 5 year fixed, 3% fee, 5.09%
    • 2 year fixed, 5% fee, 4.19%
    • 2 year fixed, 3% fee, 5.04%
    • 2 year fixed, £4,000 fee, 5.79%

    Our latest guides

    20 October 2023

    A Guide to your client’s First Mortgage Payment

    We have created this handy guide to help you explain to your clients the way that first payments work, depending on their completion date.
    23 December 2021

    A Guide to our Application Stages

    To help you explain to your client the stages their mortgage application goes through once you have submitted their case.
    02 August 2021

    Credit History Criteria Guide

    Download our simple one-page guide to get all the information you need to know about our criteria on CCJs, arrears, defaults and more.

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    Here’s how many people we’ve helped own their home

    Loans completed since 2015