K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 02/11/2026
Our latest news
Lower rates on BTL
We’ve reduced rates by up to 0.15% across selected 75% LTV Buy to Let products, including Prime, Prime eKo and Core products.
Rates now available from:
Prime
- 3.69%, 5% fee, 2 year fixed
- 4.99%, 5% fee, 5 year fixed
Prime eKo (for properties rated A-C for energy efficiency)
- 4.39%, 3% fee, 2 year fixed
- 5.07%, 3% fee, 5 year fixed
Core
- 3.99%, 5% fee, 2 year fixed
- 5.42%, 3% fee, 5 year fixed
Plus, we're still offering free valuations across all of our Residential and Buy to Let products, including HMO and MUB.
View our BTL product guide for all the details.
More flexibility for your clients
We’ve made two criteria updates to give you more flexibility when placing your cases with us:
- Limited Company directors: Directors must now hold at least 80% of shares, with a maximum of four directors/shareholders as shown on the Companies House search.*
- Married applicants: Residential purchase applications can now be submitted in one applicant’s sole name, as well as jointly.
*Where alphabet shares are issued, the directors must own 100% of A shares.
The Insiders with James Burwood
In the final episode of the series, James is joined by Jane Atkins, Head of Intermediary Sales, to explore how brokers can get the most value from their relationship with their BDM.
Topics covered include:
- Why your BDM should be more than just a lender contact
- How early conversations with your BDM can help cases progress smoothly
- How your feedback helps shape proposition enhancements and business improvements
