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K-hub & Service Levels

K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.

Our service levels

Average broker experience as of 06/07/2026

*We give 1 day’s notice before any changes to our Special rates.

Our latest news

07 July 2026

New Resi lower rates and fee specials

From lower rates to new fee specials, there's now even more choice available across our Residential range for your next case.

Highlights include:

  • Up to 0.20% off selected Hero, Professional and Own New rates, up to 95% LTV
  • Selected Core rates reduced by up to 0.40%, up to 90% LTV
  • New 1% fee Select and Core Specials launched, up to 95% LTV

New Select 1% Fee specials

2 Year Residential Select | 1% fee

  • 75% LTV - 5.17%
  • 80% LTV - 5.40%
  • 85% LTV - 5.60%
  • 90% LTV - 5.98%
  • 95% LTV - 6.33%

5 Year Residential Select | 1% fee

  • 75% LTV - 5.31%
  • 80% LTV - 5.54%
  • 85% LTV - 5.77%
  • 90% LTV - 6.13%
  • 95% LTV - 6.48%

We also continue to offer a free valuation across all our products. View all rates in our Residential product guide.

01 July 2026

Latest Buy to Let Changes

Good news for your landlord clients - we've reduced selected 75% LTV BTL and HMO/MUB rates by up to 10bps.

Highlights include:

Prime:

  • 2 Year, 3% fee, 4.04%
  • 5 Year, 3% fee, 4.72%

Prime HMO & MUB:

  • 2 Year, 3% fee, 4.49%
  • 5 Year, 5% fee, 4.74%

And we’re still offering a free valuation across all our products (including Residential).

View all rates in our Buy to Let Product Guide.

25 June 2026

Residential rates updated

We’re pleased to share further rate reductions for your Residential clients.

Highlights include:

  • Residential Select 2 year fixed, 75% LTV, £1,999 fee rates reduced by up to 0.15%
  • Reductions of up to 0.30% across Hero, Professional, Own New and eKo ranges

2 Year Residential Select | £1,999 fee

  • 75% LTV - 5.19%
  • 80% LTV - 5.40%
  • 85% LTV - 5.59%
  • 90% LTV - 6.06%
  • 95% LTV - 6.31%

All products include a free valuation, and remortgage clients can choose £250 cashback or free standard legals.

View all rates: Residential Product Guide | Buy to Let Product Guide


Our latest guides

07 July 2026

Top Tips for Placing a Case

A practical guide designed to help you package cases with confidence, covering key requirements across Residential, Buy to Let and Limited Company applications.
08 May 2026

Right First Time Support Guide

We’ve put together a handy guide so you can see what documents we require depending on your application. It also includes some helpful hints and tips – all designed to help you get your clients’ case submitted right first time.
08 May 2026

Underwriter tips to help get it right first time

A handy guide with tips from our Underwriters to help you get it right first time when submitting your Residential and BTL (including Limited Company) applications.

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