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K-hub & Service Levels

K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.

Our service levels

Average broker experience as of 04/11/2024

*We give 24 hours’ notice before any changes to our Special rates.

Our latest news

16 October 2024

We’ve expanded our BTL offering to support your prime landlords

Providing greater affordability for your landlord clients requiring a simple income ratio proposition.

The detail:

  • Up to 70% LTV
  • Assessed at the higher of initial payrate or 5%
  • Available to Limited Company at the same rates
  • Offered on our standard, green mortgages (eKo £1,000 cashback and eKo £500 Reward) and HMO/MUB ranges
  • Appears as a separate product on sourcing systems: BTL Prime

     

24 September 2024

Reduced rates on selected Resi and BTL products

Resi
Reduced rates on selected products from 82.5% - 95% LTV.

Buy to Let, including limited company
Reduced BTL special:
  • 75% LTV | 2 year fix | 3% Fee | Free Val | 4.64%

Plus, we've launched two new HMO/MUB specials:

  • 75% LTV | 2 year fix | 3% Fee | 4.75%
  • 75% LTV | 5 year fix | No Fee | 5.84%
21 August 2024

New lower rates across Resi and BTL

Reduced rates on Resi products up to 90% LTV, including:
  • Shared Ownership, HTB, RTB
  • Select, Core, Resi 6 and Resi 12
  • Special rates now from 4.99% (5 year fixed, 70% LTV, £999 fee).
Lower Buy to Let Core rates, including Limited Company.
  • Special rates now from 3.89% (2 year fixed, 70% LTV, 5% fee).

Our latest guides

01 November 2024

Credit History Criteria Guide

Download our simple one-page guide to get all the information you need to know about our criteria on CCJs, arrears, defaults and more.
13 September 2024

Underwriter tips to help get it right first time

A handy guide with tips from our Underwriters to help you get it right first time when submitting your Residential and Limited Company applications.
28 August 2024

Helping your vulnerable customers

A document highlighting all the different types of vulnerability, the importance of inputting this information on your client's application and the support we can offer your customers.

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Here’s how many people we’ve helped own their home

Loans completed since 2015