K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 19/10/2026
Our latest news
More flexibility for your clients
We’ve made two criteria updates to give you more flexibility when placing your cases with us:
- Limited Company directors: Directors must now hold at least 80% of shares, with a maximum of four directors/shareholders as shown on the Companies House search.*
- Married applicants: Residential purchase applications can now be submitted in one applicant’s sole name, as well as jointly.
*Where alphabet shares are issued, the directors must own 100% of A shares.
The Insiders with James Burwood
In the final episode of the series, James is joined by Jane Atkins, Head of Intermediary Sales, to explore how brokers can get the most value from their relationship with their BDM.
Topics covered include:
- Why your BDM should be more than just a lender contact
- How early conversations with your BDM can help cases progress smoothly
- How your feedback helps shape proposition enhancements and business improvements
1% Fee Residential Special rates are back
Great news – we've relaunched our 1% fee Residential Special rates across our Select and Core credit criteria ranges.
These products could be a great fit for clients with:
- A low credit score
- CCJs, Defaults or DMPs (with a 12-month payment history)
Plus, we're still offering free valuations across all of our Residential and Buy to Let products, helping your clients save on upfront costs.
Find out more in our Residential Product Guide.
