K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 23/02/2026
Our latest news
Lower rates for clients with complex credit files
We’ve reduced our rates on Resi 12 by up to 1.08% and Resi 6 by up to 1.03%.
- Maximum of 2 unsecured credit arrears in the last 12 months, accounts must now be up to date.
- No defaults within 12 months and a maximum of one in the last 24 months, to have been no more than £1,500.
- No CCJs within 12 months and a maximum of one in the last 24 months, to have been no more than £1,000.
- No secured loan or rent missed payments in the last 12 months, and a maximum of one in the last 24 months.
- No maximum of unsecured credit arrears, last 6 months payments must have been made.
- No defaults within 6 months and a maximum of one in the last 24 months, to have been no more than £1,500.
- No CCJs within 6 months and a maximum of one in the last 24 months, to have been no more than £1,000
- No secured loan or rent missed payments in the last 3 months, and a maximum of one in the last 24 months.
- Please note, Resi 6 is not available to FTBs.
Lower rates on green mortgages
Following broker feedback we’ve updated our green mortgage initiative to now offer lower rates on selected products. It is also now available to your remortgaging clients as well as purchase clients.
To be eligible for the eKo reward, the property needs an energy efficiency rating of A or B for residential, and your client needs to meet our Select credit criteria. For your landlord clients, the property needs an energy efficiency rating of A, B or C and they need to meet our Prime credit criteria.
Introducing our new National Account Manager
We’re thrilled to announce that James Burwood has been promoted to National Account Manager, working with our new Head of National Accounts, Helen Cawthra.
James has over a decade of experience as a BDM, and is keen to apply his relationship skills to his new role.
Working together, James and Helen will focus on driving growth across our key accounts, strengthening partnerships, and ensuring that Kensington continues to deliver exceptional service for our customers.
As quoted by Helen “Investing in our talent is a key part of Kensington’s growth strategy, and James’s appointment reflects that commitment.”
