K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 22/04/2024
1 MIN 58 SECS
To start talking to your Sales Support team
1 DAY
Review on all new apps
1 DAY
To review uploaded docs
11 DAYS
Working days from App to Offer
48 HOURS
Notice we give before any standard rate changes*
*We give 24 hours’ notice before any changes to our Special rates.
Our latest updates
Lower rates across Resi 90% and 95% LTV
- Selected 90% LTV rates reduced by up to 55bps, ranges include Select, Professional, Heroes, eKo and Core
- Selected 95% LTV rates reduced by up to 35bps
- Arrangement fee on 90% and 95% reduced from £1,299 to £999
Lowest Select 90% LTV 2,3,5 year fixed rates are now 6.89%, 6.59%, and 6.44% respectively (all with £999 fee).
Lowest Select 95% LTV 2,3,5 year fixed rates are now 7.39%, 7.09%, and 6.94% respectively (all with £999 fee).
More options for Shared Ownership
We’ve expanded our Shared Ownership product range, allowing your clients to borrow at 85% and 90% of the share price, in
addition to the existing 95%, giving them more options and reduced rates.
Minimum share 25%, up to 75% LTV of the total market value.
Minimum share 25%, up to 75% LTV of the total market value.
Lower rates on selected Resi products
Reduced rates, up to 85% LTV, across the following ranges:
- Select
- Core
- Hero Mortgage
- Young Professionals
- eKo £1,000 Cashback
- eKo £500 Reward
- Property Plus
Our latest guides
A Guide to your client’s First Mortgage Payment
We have created this handy guide to help you explain to your clients the way that first payments work, depending on their completion date.
A Guide to our Application Stages
To help you explain to your client the stages their mortgage application goes through once you have submitted their case.
Credit History Criteria Guide
Download our simple one-page guide to get all the information you need to know about our criteria on CCJs, arrears, defaults and more.