Welcome to K-hub

K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates. Our new hub has been created to help you place your cases as easily and as quickly as possible. We’d love to know your feedback so if you have any comments or there’s something you’d like more information on, have a chat with your local BDM.  

Our service levels

Average broker experience as of 19/04/2021

Help to speed up your cases
Residential packaging guide

We’ve put together a handy check list so you know what documents we require for your Residential applications.

Residential packaging guide
Buy to Let packaging guide

We’ve put together a handy check list so you know what documents we require for your Buy to Let applications.

Buy to Let packaging guide
Evidence of future payments

During these uncertain times, we've introduced a temporary requirement for all mortgage applicants to provide evidence of funds to support 3 months of mortgage payments.

Evidence of future payments
Stamp duty holiday

Our Stamp Duty Holiday guide includes hints, tips and an FAQ section to help speed up your cases.

Stamp duty guide
Bank statements

We’ve outlined when and why we’ll need to see bank statements. Simply click below and search for 'bank statements' in our handy Lending Criteria tool.

Bank statements guide
Source of deposit

To help your clients provide you with the correct information to place their cases, just click the link below for our guide on Source of Deposit requirements.

Source of deposit guide
Landlord references

To avoid delays to your client’s application, please remember to include the email address of their landlord or letting agency so that we can apply for references as soon as possible.

Webchat is now live!

We’ve added a new feature to our Lending Criteria Digital Assistant. For complex cases, you can now switch to chat live with one of our sales team, Mon-Fri 9am to 5pm.

Limited company applications

On Buy to Let Limited Company applications, the Direct Debit must be completed using the Limited Company name and bank details. Please also ensure that the bank details are correct so that the first payment can be taken as scheduled.


Product showcase: features and benefits

We’ve made it easier for you to understand the key features and benefits of some of our popular mortgage products.

eKo Cashback

Free valuations on purchases

Free legals on remortgages

£1,000 cashback on qualification of home improvements

High LTV First Time Buyer

Free valuation and no completion fee option

Low or limited credit scores considered

Communication defaults ignored

Heroes & Young Professional

Enhanced affordability

Overtime and second job income accepted

Debt management plans considered

Larger Loans

1-year fixed term product available

Interest-only up to 75% LTV with option to top-up with Capital and Interest

Up to 100% variable income considered

View full product features and benefits


Our latest updates
First Home Fund

We can now accept your Scottish First Home Fund applications! Rates are available in our residential product guide. Download our handy one-pager to find out more.

First Home Fund guide
Portal update

Good news! You can now view the documents you’ve uploaded to the portal. We’ve listened to your feedback and this is just one of the improvements we’ll be making to the portal this year.

Login to the portal
Portal tip

A quick reminder not to press the 'refresh' button when you’re using the Case Summary screen as you will temporarily lose your portal messages and have to log back in to reinstate them.

Submit a case
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Kensington and Kensington Mortgages are trading names of Kensington Mortgage Company Limited (registered in England & Wales No. 03049877), which has its registered office address at: Ascot House, Maidenhead Office Park, Maidenhead SL6 3QQ.

Kensington Mortgage Company Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference No. 310336). Some investment mortgage contracts are not regulated by the Financial Conduct Authority.