K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 02/02/2026
44 SECS
2 DAYS
1 DAY
12 DAYS
48 HOURS
Our latest news
Introducing our new National Account Manager
We’re thrilled to announce that James Burwood has been promoted to National Account Manager, working with our new Head of National Accounts, Helen Cawthra.
James has over a decade of experience as a BDM, and is keen to apply his relationship skills to his new role.
Working together, James and Helen will focus on driving growth across our key accounts, strengthening partnerships, and ensuring that Kensington continues to deliver exceptional service for our customers.
As quoted by Helen “Investing in our talent is a key part of Kensington’s growth strategy, and James’s appointment reflects that commitment.”
Lower rates on BTL
We’ve introduced a series of pricing and product enhancements to support your landlord clients. Key updates include:
- Rate reductions of up to 25bps Includes Prime and Core 2 and 5 year fixed rates
- 2 year fixed now from 2.99% (75% LTV, 5% fee)
- 5 year fixed now from 4.19% (75% LTV, 5% fee)
- £1,499 fee option is now available on Core
- All BTL products offer a free valuation
Includes Prime and Core, HMO/MUBs and Limited Company
New Year Resi Rate Reductions Now Live
Rates cut by up to 0.24% across our Residential Select range
- Includes 2 and 5 year fixed rates at 80%, 85%, 90% and 95% LTV
- Also available on Hero, Professional, eKo and Own New Rate Reducer
- Right to Buy also reduced by 0.50% (2 year fixed rate) and 0.15% (5 year fixed rate)
As a reminder, all 95% LTV products are for purchase only and all include a free valuation.
