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K-hub & Service Levels

K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.

Our service levels

Average broker experience as of 22/06/2026

24 SECS

To start talking to your Sales Support team

2 DAYS

Review on all new apps

1 DAY

To review uploaded docs

10 DAYS

Working days from App to Offer

2 DAYS

Notice we aim to give before any standard rate changes*
*We give 1 day’s notice before any changes to our Special rates.

Our latest news

25 June 2026

Residential rates updated

We’re pleased to share further rate reductions for your Residential clients.

Highlights include:

  • Residential Select 2 year fixed, 75% LTV, £1,999 fee rates reduced by up to 0.15%
  • Reductions of up to 0.30% across Hero, Professional, Own New and eKo ranges

2 Year Residential Select | £1,999 fee

  • 75% LTV - 5.19%
  • 80% LTV - 5.40%
  • 85% LTV - 5.59%
  • 90% LTV - 6.06%
  • 95% LTV - 6.31%

All products include a free valuation, and remortgage clients can choose £250 cashback or free standard legals.

View all rates: Residential Product Guide | Buy to Let Product Guide

19 June 2026

BTL Rates Reduced Further

We’ve reduced selected BTL rates by up to 25bps, across all our BTL products: Prime, Prime eKo, Core and HMO/MUB.

Highlights include:

Rates now start from:
Prime range, 2 Year, 75% LTV, 5% fee, 3.49%
Prime range, 5 Year, 75% LTV, 5% fee, 4.59%

Other highlights include:

Prime:
2 Year, 75% LTV, 3% fee, 4.14%
5 Year, 75% LTV, 3% fee, 4.82%

Prime HMO & MUB:
5 Year 75% LTV, 3% fee, 5.09%
5 Year 75% LTV, 5% fee, 4.84%

And we’re still offering a free valuation across all our products (including Residential).

View all rates in our BTL Product Guide.

16 June 2026

New lower rates now available

Good news - we’ve made a range of rate reductions across both our Buy to Let and Residential products, to support more of your clients.

  • Buy to Let: Selected 75% LTV rates reduced on Prime, Prime eKo and Core.
  • Residential: Resi Select rates reduced by up to 0.25% across all fee options and LTVs.

Free valuations across all products still applies.

For full rates, criteria and product details, please see our product guides below.

Residential Product Guide and Buy to Let Product Guide.


Our latest guides

08 May 2026

Right First Time Support Guide

We’ve put together a handy guide so you can see what documents we require depending on your application. It also includes some helpful hints and tips – all designed to help you get your clients’ case submitted right first time.
08 May 2026

Underwriter tips to help get it right first time

A handy guide with tips from our Underwriters to help you get it right first time when submitting your Residential and BTL (including Limited Company) applications.
06 May 2026

Bank Statements Scenarios Guide

Our simple guide details scenarios where you’ll need to provide bank statements for your clients, for Residential, Buy to Let and Limited Company applications.

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Loans completed since 2015