K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 28/04/2025
52 SECS
1-2 DAYS
1 DAY
12 DAYS
48 HOURS
Our latest news
We’ve expanded our Professionals range
Our Professionals mortgage offers enhanced affordability to take into account the earning potential your clients have, allowing them to borrow up to 6 x their income.
Already available to Chartered accountants, Actuaries, Barristers, Commercial pilots, Dentists, Medical doctors and Solicitors, we have now expanded upon the professions that we can accept to include:
- Architects
- Chartered engineers
- Chartered surveyors
- and Veterinary surgeons
To qualify for our Professionals mortgage, your client needs to be registered with the appropriate UK professional body, and be fully qualified and practicing in their specific field.
Right First Time Support Guide
We’ve put together a handy guide so you can see what documents we require depending on your application.
The first page is a submission checklist and page two includes some helpful hints and tips – all designed to help you get your clients’ case submitted right first time.
We now offer the Own New Rate Reducer Mortgage
An innovative product that features lower rates during the initial 2 or 5 year fixed term by using the house builder's incentive towards the mortgage.
Suitable for first time buyers and home movers purchasing an eligible new build property from an approved house builder.
- Lower rates during initial 2 or 5 year fixed term
- Up to 90% LTV available
- Maximum loan £1.5m up to 85% LTV, £1m up to 90% LTV
- Select criteria applies
Available exclusively via approved brokers who are registered with Own New.
For more information on how to register and a list of approved house builders, please visit Own New.
