K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 13/10/2025
1 MIN 31 SECS
4 DAYS
1 DAY
12 DAYS
48 HOURS
Our latest news
We welcome Helen Cawthra as our new Head of National Accounts
Helen, who joined us in early October, brings 24 years of financial services experience. She previously led intermediary partnerships at Vida Homeloans and spent over a decade at Lloyds Banking Group as a Business Development Manager.
Her expertise in managing National Accounts, including with Leeds Building Society and Accord Mortgages, makes her a fantastic addition to our team.
New lower rates on Resi and BTL
Rate reductions across our Residential Select range, our product range for those who don't quite fit the high street.
- 65% / 75% LTV rates starting from 5.29%
- 90% LTV rates starting from 6.09%
- 95% LTV rates starting from 6.44%
Plus new lower rates for your landlord clients. All rates are available to individuals and limited companies with identical pricing and fees.
Buy to Let Core - affordability bespoke by product. New rates include:
- 70% LTV, 2 year fixed, 3.19%, 5% fee and free valuation
- 75% LTV, 5 year fixed, 4.79%, 3% fee and free valuation
- 80% LTV, 5 year fixed, 5.64%, 2% fee
Buy to Let Prime - affordability based on higher of Initial payrate or 5%. New rates from:
- 75% LTV, 5 year fixed, 4.39%, 5% fee
For all residential and BTL customers, there’s no credit scoring or upfront application fees, with every case assigned a dedicated underwriter from application through to completion.
Updates to our field sales team
As we continue to grow we want to continue to provide excellent sales support to our broker partners and so have restructured the field BDM team to ensure consistent service across the whole nation.
Phillip Pinson and Stephen Chitty have been promoted to Regional Sales Managers for the North and South respectively, whilst retaining their existing BDM positions. Sharan Cochrane has also been promoted to Regional Sales Manager for Scotland and Northern Ireland.
Both Phillip and Stephen will have the 4 x regional BDMs in their area reporting into them, as we maintain our strong 11-person field sales team. The remit of our BDMs remains the same, educating brokers and expanding their businesses by identifying opportunities for growth and development.
